Frequently Asked Questions

Q - WHY SHOULD I USE A TRAVEL AGENT/ AGENCY WHEN I CAN BOOK MYSELF?

A - In recent times, we have seen the importance of booking with professionals as opposed to impersonal online booking. Any client, even from out-of-province, who books through an Ontario-registered travel agency such as ours, can access the Travel Industry Compensation Fund. That is good news! Also, agents do the leg work to save you time and money - also good news. As your agent, we will customize any itinerary. And, we are here for you from our intial contact straight through the booking process, processing of documents, travel details and return home.

Q - WHY SHOULD I BUY TRAVEL INSURANCE?

A - Insurance protects not only you and your belongings in the event of accidents, sickness or loss; it also protects your hard-earned travel investment - VERY IMPORTANT. The UK Foreign and Commonwealth Office says: "If you can't afford travel insurance, you can't afford to travel". We can help you choose the best insurance products for your needs wherever you travel. And, if you have visitors to Canada or the United States, contact us for the best coverage for your guests while they visit.

Q - CAN TravellerFish SERVE FRIENDS AND RELATIVES IN OTHER COUNTRIES?

A - Yes - they may use our Shop Online page from anywhere in the world or contact us directly. Sometimes, we are limited in booking non-North Americans. However, contact us to check out the possibilities. We will always do our best to facilitate great travel deals for you and your family/friends.

Q - DO YOU OFFER DISCOUNTS?

A - Last-minute discounted trips are often available if you can be flexible with dates and destinations. Send us your dates or desired destination Enquiry Form- we'll find the best deals and will try hard to match other offers. If you are a group leader, keep in mind that leaders often qualify for special rates.

Q - HOW FAR AHEAD SHOULD I PLAN A CHURCH/GROUP/CHARITY FUNDRAISING CRUISE or EVENT?

A - Preferably, fundraising should have close to a year's lead time. We can guide you in the process toward a success for your group or charity.

Q - DO YOU HELP WITH VISAS AND OTHER ENTRY REQUIREMENTS TO COUNTRIES?

A - TravellerFish can advise you, but click HERE for expert service for North Americans. Some package tour suppliers will assist with acquiring documentation. However, most leave that responsibility with the clients. Our Resources page is another good place to begin your research.

Q - WHAT IS THE BEST FORM OF PAYMENT?

A - A Credit Card -it is secure and offers another level of protection to you. Under certain circumstances, we will accept Certified Cheque or Money Order.